Frequently Asked Questions
Why should I join DEMA?
DEMA is the first network dedicated to everyone in the Private Service Community. Our online community has a unique directory through which members are able to communicate with each other and locate quality service providers. Members have an opportunity to continue their education by having access to various services provided through articles, podcasts and webinars provided by our referral network. Please refer to our membership benefits pages according to membership category.
How much does it cost for a Private Service Professional to join DEMA?
The cost of membership is $50.00 annually, with discounted options for multi-year packages. More information along with an email welcome pack will be sent once you become a member.
How does a service provider join DEMA?
Please request an application and we will contact you with the cost of membership and contract information.
I am a homeowner without any staff. Can I still join DEMA?
Yes, any Principal Homeowner interested in learning how to better manage their property and hire certified service providers is eligible to join DEMA. The cost for membership is $50.00 annually.
What is an certified service provider?
A service provider is a company which has met DEMA's qualifications. DEMA service providers have their information verified. We look for a valid business license/ applicable certifications, valid insurance and find out whether companies conduct employee background and substance tests. Please see our five star rating system for further explanation.
What if I hire a service provider and their service is not satisfactory?
The purpose of DEMA is to assemble members who pride themselves in providing extraordinary service. If the service provided does not meet the highest standards we encourage you to communicate your concerns with the service provider. If you feel it is necessary, please email or call DEMA and notify us of the situation. This will help both DEMA and other members monitor the quality of the service being provided by a particular service provider.
Does DEMA guarantee any work performed by a service provider in the network?
No. The quality of work will be each service provider's responsibility. Each service provider is hired at the risk of the consumer.
How do I contact DEMA?
Please use the "contact us" link on our website. You may email us at
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. If the matter is of an urgent nature, you may contact us by phone at 1-888-313-3362. We love to speak directly with any Members.
I know a Service Provider that I would like to see become a part of DEMA's service provider referral network. What should I do?
Please visit the referral section on the DEMA website and complete the referral form with the service provider's information. We will contact them to see if they qualify and will offer them the opportunity to join the DEMA service provider referral network.
Why do I need to provide my information to the Association?
The contact information that will be provided by our members will be kept private unless the Association is provided permission to provide specific information to other parties. No mailing lists or contact information will be distributed to any of the participating service providers without the permission of the member. Please see our privacy policy for further explanation.
I am looking for a service that is not listed in the service provider referral network. What should I do?
Please contact DEMA and we will be happy to assist you to locate a quality service provider that meets your needs and DEMA's standards.
